Available courses
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Topics Include:
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Topics Include:
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Topics Include:
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Topics Include:
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Quiz questions to cover the Equature System Options Process Guide.
Elite Performance Suite (Year 1) Includes:
Elite Core - Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
Customer Service (8 hours)
Becoming More Than Just a Dispatcher (1 hour)
911 Challenges (1 hour)
Dispatching Skills (1 hour)
First Responder Safety (1 hour)
Elite Performance Suite (Year 2) includes:
How To Save a Life - Yours (8 hours)
Suicidal Callers (1 hour)
PTSD (1 hour)
Children and 911 (1 hour)
How Cultural Diversity Affects the Communication Center (1 hour)
Elite Performance Suite (Year 3) includes:
Breeding Success in Your Training Program (8 hours)
NG9-1-1 - Are We There Yet (1 hour)
Active Shooter - Lessons Learned (1 hour)
Stress Management and Mental Health (1 hour)
PSAP Frontline Leader Success (1 hour)
Elite Performance Suite (Year 4) includes:
Active Shooter (8 hours)
From Failure to Sucess: PSAP Training Tactics that Work (1 hour)
911's Least Wanted (1 hour)
Crisis Intervention (1 hour)
Responder Safety (1 hour)
Elite Performance Suite (Year 5) includes:
Suicide Intervention (8 hours)
Active Listening (1 hour)
Generational Differences (1 hour)
Improving Morale in Your Agency (1 hour)
Everyday Ethics (1 hour)
Mentor Performance Suite (Year 1) includes:
Mentor Core - Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
Customer Service (8 hours)
Breeding Success in Your Training Program (8 hours)
Mentor Essential Review (1 hour)
Communication in the Dispatch Center (1 hour)
911 Challenges (1 hour)
Active Shooter and Terrorism (1 hour)
Mentor Performance Suite (Year 2) includes:
Communications Center Liability (8 hours)
How to Save a Life - Yours (8 hours)
PTSD (1 hour)
Supervisor Skills (1 hour)
CTO (1 hour)
Suicidal Callers (1 hour)
Mentor Performance Suite (Year 3) includes:
Advanced Law Enforcement (16 hours)
How Cultural Diversity Affects the Communication Center (1 hour)
PSAP Frontline Leader Success (1 hour)
NG9-1-1 - Are We There Yet? (1 hour)
Active Shooter - Lessons Learned (1 hour)
Mentor Performance Suite (Year 4) includes:
Communications Training Officer (CTO) (16 hours)
From Failure to Success: PSAP Training Tactics that Work (1 hour)
The Staffing Conundrum (1 hour)
Public Safety and Generational Difference (1 hour)
Responder Safety (1 hour)
Mentor Performance Suite (Year 5) includes:
Communications Center Supervisor (16 hours)
Improving Morale in Your Agency (1 hour)
Business of Leadership (1 hour)
Active Listening (1 hour)
Everyday Ethics (1 hour)