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Available courses

Triumph Through Struggle

Topics Include:


  • From the Top – That First Feeling
  • Road to Triumph – Retrain Your Mind
  • There Can Be Peace in Chaos

The Crisis Within: When Tragedy Strikes A Team Member

Topics Include:


  • Coping With Loss at the Agency
  • Honoring and Remembering the Lost Employee
  • Supporting the Family and Assisting the Employees That Experienced the Loss

Be The Leader

Topics Include:


  • The Importance of Mentoring
  • Developing Internal Talent
  • Succession Planning

Expecting the Unexpected

Topics Include:


  • Realistic, practical, and proven techniques for responding to and handling a variety of emergency incidents
  • Multiple types of emergency incidents will be discussed
  • How to be prepared and having a plan of action before you get the call

Everyday Ethics

Topics Include:


  • Ethics Defined
  • The Importance of Ethics in Public Safety
  • The Ethical Dilemmas of Social Media

The Business of Leadership

Topics Include:


  • Blending successful private-sector elements into public safety communications.
  • Recognizing leadership skills are found at all ranks, tenure and job titles.
  • Learning the power of appreciation, gratitude and respect.

Improving Morale in Your Agency

Topics Include:


  • What is morale and where does it start
  • What leads to low morale and how to change it
  • Ideas for boosting morale

Location and Beyond: Data Driven Emergency Response Webinar

Topics Include:


  • What device hybrid location is and how it is being activated on enabled devices.
  • How the location is being delivered to the PSAP and which devices/ apps are delivering the location and data.
  • What data is being delivered and what it will look like to telecommunicators.

Active Listening Webinar

Topics Include:


  • When to use Active Listening
  • Active Listening Skills
  • The Importance of rapport, empathy, and the behavioral stairway

Responder Safety Webinar

Topics Include:


  • Defining Routine and Complacency
  • Common Call Types
  • The Telecommunicator's Responsibility

Public Safety and Generational Differences Webinar

Topics Include:


  • Generational differences in the workplace
  • Independence, social interaction, self-confidence, risk-taking, and attitudes toward work
  • Advice on recruiting, retaining, and managing these generations vital to the future of public safety

Crisis Intervention Webinar

Topics Include:


  • General guidelines for callers in crisis
  • Active listening
  • Communicating with the mentally ill

The Staffing Conundrum Webinar

Topics Include:


  • Identifying your target candidates
  • Morale and retention
  • Thinking outside the box for recruiting

911's Least Wanted Webinar

Topics Include:


  • The least wanted activities, personalities, and situations in the center and what to do to remove them
  • Technology and the problems it causes
  • The number one problem in the communications center

From Failure to Success: PSAP Training Tactics that Work Webinar

Topics Include:

Stress Management Webinar

Topics Include:


  • Stress Management Techniques
  • Critical Incident Stress
  • Stress and Your Mental Health

Active Shooter - Lessons Learned Webinar

Topics Include:


  • Lessons Learned from Clackamas County 9-1-1
  • Lessons Learned from Douglas County Communications
  • Conclusions and Resources

NG9-1-1- Are We There Yet? Webinar

Topics Include:


  • Now what?
  • Location
  • Multi-Media

PSAP Front Line Leader Success Webinar

Topics Include:


  • Front Line Leader Success
  • Types of Front Line Leaders
  • Trainer Leader

Breeding Success In Your Communications Center Webinar

Topics Include:


  • Hiring and Recruting
  • Training
  • Retention

Domestic Violence Webinar

Topics Include:


  • Call Taking Techniques
  • Why People Stay
  • The Cycle of Violence

How Cultural Diversity Affects the Communication Center Webinar

Topics Include:


  • Community Oriented Policing
  • Cultural Diversity
  • Attacks on Police

Children and 911 Webinar

Topics Include:


  • How Do I Get It?
  • What Can I Do?
  • How Can I Help Others?

PTSD (Post Traumatic Stress Disorder) Webinar

Topics Include:


  • How Do I Get It?
  • What Can I Do?
  • How Can I Help Others?

Suicide Webinar

Topics Include:


  • Suicide Presentation
  • Call Review
  • Roundtable Discussion

Becoming More Than Just a Dispatcher Webinar

Topics Include:


  • When Seconds Count
  • Being the Best
  • The Difference You Make

Critical Incidents Webinar

Topics Include:


  • Handling Multiple Call Situations
  • Preparing Yourself for Critical Incidents
  • Preparing Your Agency for Critical Incidents

Liability for the Communications Center Webinar

Topics Include:


  • Liability for the Telecommunicator
  • Liability for the Supervisor
  • Liability for the Communications Center

Supervisor Skills Webinar

Topics Include:

  • When to Discipline
  • Supervision; The Hard Questions Answered
  • Acknowledging a Job Well Done

Dispatcher Improvement Webinar

Topics Include:

  • Fight, Flight, Freeze and the Effects of Cortisol in you Body
  • Metabolic Syndrome
  • Dispatcher Mind Set

Communication in the Dispatch Center Webinar

Topics Include:

911 Challenges - Hacked, Attacked, and Where's That? Webinar

Topics Include:

  • ANI/ALI Confimation
  • Technology Challenges
  • Swatting and Hoax Calls

Communications Training Officer (CTO) Webinar

Topics Include:

  • Your Fingerprint
  • Remedial Training
  • Being a Coach

Active Shooter & Terrorism Webinar

Topics Include:

  • Examine the threat in the United States
  • Review a number of recent Active Shooter & Terrorism incidents
  • Examine potential threats for attackers and potential locations

Oklahoma City Bombing Webinar

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Full Webinars

Topics Include:

  • Your Fingerprint
  • Remedial Training
  • Being a Coach

Suicide Intervention (MI)

This course educates public safety call takers in suicide crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker interaction, and suicide call case studies review.

Communications Center Liability (MI)

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all members of the communications center to learn the basics of lawsuit risk and the skills to reduce liability.

Domestic Violence (MI)

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

Stress It's All in Your Head (MI)

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active role in the management of stress in their life..

Active Shooter (MI)

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed using recent case studies and actual audio tapes from active shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the possibility of terrorism and the active shooter.

Hostage Negotiation (MI)

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

Crimes In Progress (MI)

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.

Critical Incidents - Total Disaster Response (MI)

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a major earthquake. Some agencies have failed to prepare for disaster because of the attitude, “It can’t happen here.” This type of thinking is dangerous and only prepares you to fail.

Elite Continuous Training (MI)

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited access annually to all of your dispatchers, trainers, supervisors and management.

This revolutionary training method will help your center become best of breed.

Customer Service (MI)

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/ dispatcher relations.

Fire Communications (MI)

The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this course.

Advanced Law Enforcement (MI)

This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

Breeding Success (MI)

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the learning process, roles of the trainer, remedial training, and much more.

How To Save a Life - Yours! (MI)

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale.

Communications Center Supervisor (MI)

An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.

Terrorism and the Telecommunicator (MI)

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Critical Incident - Stress (MI)

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.

CTO - Communications Training Officer (MI)

In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program was commonly referred to as the Field Training Officers Program. This program has been adapted to communications. The theory of the program is to produce a fully trained dispatcher. Giving that person the maximum opportunity to succeed.

Triumph Through Struggle Webinar (MI)

Topics Include:


  • From the Top – That First Feeling
  • Road to Triumph – Retrain Your Mind
  • There Can Be Peace in Chaos

Be The Leader(MI)

Topics Include:


  • The Importance of Mentoring
  • Developing Internal Talent
  • Succession Planning

Expecting the Unexpected(MI)

Topics Include:


  • Realistic, practical, and proven techniques for responding to and handling a variety of emergency incidents
  • Multiple types of emergency incidents will be discussed
  • How to be prepared and having a plan of action before you get the call

Supervisor Skills Webinar(MI)

Topics Include:

  • When to Discipline
  • Supervision; The Hard Questions Answered
  • Acknowledging a Job Well Done

Oklahoma City Bombing Webinar(MI)

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Liability for the Communications Center Webinar(MI)

Topics Include:


  • Liability for the Telecommunicator
  • Liability for the Supervisor
  • Liability for the Communications Center

Dispatcher Improvement Webinar(MI)

Topics Include:

  • Fight, Flight, Freeze and the Effects of Cortisol in you Body
  • Metabolic Syndrome
  • Dispatcher Mind Set

Critical Incidents Webinar(MI)

Topics Include:


  • Handling Multiple Call Situations
  • Preparing Yourself for Critical Incidents
  • Preparing Your Agency for Critical Incidents

Communications Training Officer (CTO) Webinar(MI)

Topics Include:

  • Your Fingerprint
  • Remedial Training
  • Being a Coach

Becoming More Than Just a Dispatcher Webinar(MI)

Topics Include:


  • When Seconds Count
  • Being the Best
  • The Difference You Make

Communication in the Dispatch Center Webinar(MI)

Topics Include:

Active Shooter & Terrorism Webinar(MI)

Topics Include:

  • Examine the threat in the United States
  • Review a number of recent Active Shooter & Terrorism incidents
  • Examine potential threats for attackers and potential locations

911 Challenges - Hacked, Attacked, and Where's That? Webinar(MI)

Topics Include:

  • ANI/ALI Confimation
  • Technology Challenges
  • Swatting and Hoax Calls

The Business of Leadership(MI)

Topics Include:


  • Blending successful private-sector elements into public safety communications.
  • Recognizing leadership skills are found at all ranks, tenure and job titles.
  • Learning the power of appreciation, gratitude and respect.

Improving Morale in Your Agency(MI)

Topics Include:


  • What is morale and where does it start
  • What leads to low morale and how to change it
  • Ideas for boosting morale

Responder Safety Webinar(MI)

Topics Include:


  • Defining Routine and Complacency
  • Common Call Types
  • The Telecommunicator's Responsibility

Active Listening Webinar(MI)

Topics Include:


  • When to use Active Listening
  • Active Listening Skills
  • The Importance of rapport, empathy, and the behavioral stairway

Public Safety and Generational Differences Webinar(MI)

Topics Include:


  • Generational differences in the workplace
  • Independence, social interaction, self-confidence, risk-taking, and attitudes toward work
  • Advice on recruiting, retaining, and managing these generations vital to the future of public safety

Crisis Intervention Webinar(MI)

Topics Include:


  • General guidelines for callers in crisis
  • Active listening
  • Communicating with the mentally ill

The Staffing Conundrum Webinar(MI)

Topics Include:


  • Identifying your target candidates
  • Morale and retention
  • Thinking outside the box for recruiting

911's Least Wanted Webinar(MI)

Topics Include:


  • The least wanted activities, personalities, and situations in the center and what to do to remove them
  • Technology and the problems it causes
  • The number one problem in the communications center

From Failure to Success: PSAP Training Tactics that Work Webinar(MI)

Topics Include:

Stress Management Webinar(MI)

Topics Include:


  • Stress Management Techniques
  • Critical Incident Stress
  • Stress and Your Mental Health

Active Shooter - Lessons Learned Webinar(MI)

Topics Include:


  • Lessons Learned from Clackamas County 9-1-1
  • Lessons Learned from Douglas County Communications
  • Conclusions and Resources

NG9-1-1- Are We There Yet? Webinar(MI)

Topics Include:


  • Now what?
  • Location
  • Multi-Media

PSAP Front Line Leader Success Webinar(MI)

Topics Include:


  • Front Line Leader Success
  • Types of Front Line Leaders
  • Trainer Leader

How Cultural Diversity Affects the Communication Center Webinar(MI)

Topics Include:


  • Community Oriented Policing
  • Cultural Diversity
  • Attacks on Police

Children and 911 Webinar(MI)

Topics Include:


  • How Do I Get It?
  • What Can I Do?
  • How Can I Help Others?

PTSD (Post Traumatic Stress Disorder) Webinar(MI)

Topics Include:


  • How Do I Get It?
  • What Can I Do?
  • How Can I Help Others?

Suicide Webinar(MI)

Topics Include:


  • Suicide Presentation
  • Call Review
  • Roundtable Discussion

Domestic Violence Webinar(MI)

Topics Include:


  • Call Taking Techniques
  • Why People Stay
  • The Cycle of Violence

Breeding Success In Your Communications Center Webinar (MI)

Topics Include:


  • Hiring and Recruting
  • Training
  • Retention

Everyday Ethics(MI)

Topics Include:


  • Ethics Defined
  • The Importance of Ethics in Public Safety
  • The Ethical Dilemmas of Social Media

Equature System Options Process

Quiz questions to cover the Equature System Options Process Guide.

911 Industry Specialist Onboarding

Elite II Continuous Training Program 2016

Topics include: Communication in the Dispatch Center, Dispatcher Improvement, Supervisor Skills, Liability for the Communications Center, and Critical Incidents.

Terrorism and the Telecommunicator

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

CTO - Communications Training Officer

In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program was commonly referred to as the Field Training Officers Program. This program has been adapted to communications. The theory of the program is to produce a fully trained dispatcher. Giving that person the maximum opportunity to succeed.

Communications Center Supervisor

An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.

How To Save a Life - Yours!

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale.

Breeding Success

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the learning process, roles of the trainer, remedial training, and much more.

Advanced Law Enforcement

This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

Fire Communications

The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this course.

Customer Service

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/ dispatcher relations.

Critical Incident - Stress

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.

Elite Continuous Training

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited access annually to all of your dispatchers, trainers, supervisors and management.

This revolutionary training method will help your center become best of breed.

Critical Incidents - Total Disaster Response

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a major earthquake. Some agencies have failed to prepare for disaster because of the attitude, “It can’t happen here.” This type of thinking is dangerous and only prepares you to fail.

Crimes In Progress

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.

Hostage Negotiation

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

Active Shooter

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed using recent case studies and actual audio tapes from active shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the possibility of terrorism and the active shooter.

Communications Center Liability

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all members of the communications center to learn the basics of lawsuit risk and the skills to reduce liability.

Stress, It's All in Your Head

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active role in the management of stress in their life..

Domestic Violence

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

Suicide Intervention

This course educates public safety call takers in suicide crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker interaction, and suicide call case studies review.

Elite 4 Hour Collection

Topics Include:


  • Dispatcher Improvement
  • Communications in the Dispatch Center
  • Liability for the Communications Center, and Critical Incidents

Elite Performance Suite - Year 1

Elite Performance Suite (Year 1) Includes:

Elite Core - Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)

Customer Service (8 hours)

Becoming More Than Just a Dispatcher (1 hour)

911 Challenges (1 hour)

Dispatching Skills (1 hour)

First Responder Safety (1 hour)

Elite Performance Suite - Year 2

Elite Performance Suite (Year 2) includes:

How To Save a Life - Yours (8 hours)

Suicidal Callers (1 hour)

PTSD (1 hour)

Children and 911 (1 hour)

How Cultural Diversity Affects the Communication Center (1 hour)

Elite Performance Suite - Year 3

Elite Performance Suite (Year 3) includes:

Breeding Success in Your Training Program (8 hours)

NG9-1-1 - Are We There Yet (1 hour)

Active Shooter - Lessons Learned (1 hour)

Stress Management and Mental Health (1 hour)

 PSAP Frontline Leader Success (1 hour)

Elite Performance Suite - Year 4

Elite Performance Suite (Year 4) includes:

Active Shooter (8 hours)

From Failure to Sucess: PSAP Training Tactics that Work (1 hour)

911's Least Wanted (1 hour)

Crisis Intervention (1 hour)

Responder Safety (1 hour)

Elite Performance Suite - Year 5

Elite Performance Suite (Year 5) includes:

Suicide Intervention (8 hours)

Active Listening (1 hour)

Generational Differences (1 hour)

Improving Morale in Your Agency (1 hour)

Everyday Ethics (1 hour)

Mentor Performance Suite - Year 1

Mentor Performance Suite (Year 1) includes: 

Mentor Core - Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)

Customer Service (8 hours)

Breeding Success in Your Training Program (8 hours)

Mentor Essential Review (1 hour)

Communication in the Dispatch Center (1 hour)

911 Challenges (1 hour)

Active Shooter and Terrorism (1 hour)

Mentor Performance Suite - Year 2

Mentor Performance Suite (Year 2) includes:

Communications Center Liability (8 hours)

How to Save a Life - Yours (8 hours)

PTSD (1 hour)

Supervisor Skills (1 hour)

CTO (1 hour)

Suicidal Callers (1 hour)

Mentor Performance Suite - Year 3

Mentor Performance Suite (Year 3) includes: 

Advanced Law Enforcement (16 hours)

How Cultural Diversity Affects the Communication Center (1 hour)

PSAP Frontline Leader Success (1 hour)

 NG9-1-1 - Are We There Yet? (1 hour)

Active Shooter - Lessons Learned (1 hour)

Mentor Performance Suite - Year 4

Mentor Performance Suite (Year 4) includes:

Communications Training Officer (CTO) (16 hours)

From Failure to Success: PSAP Training Tactics that Work (1 hour)

The Staffing Conundrum (1 hour)

Public Safety and Generational Difference (1 hour)

Responder Safety (1 hour)

Mentor Performance Suite - Year 5

Mentor Performance Suite (Year 5) includes:

Communications Center Supervisor (16 hours)

Improving Morale in Your Agency (1 hour)

Business of Leadership (1 hour)

Active Listening (1 hour)

Everyday Ethics (1 hour)

Elite 4 Hour Collection (MS)

Topics Include:


  • Dispatcher Improvement
  • Communications in the Dispatch Center
  • Liability for the Communications Center, and Critical Incidents

Domestic Violence (MS)

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

Stress, It's All in Your Head (MS)

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active role in the management of stress in their life..

Communications Center Liability (MS)

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all members of the communications center to learn the basics of lawsuit risk and the skills to reduce liability.

Active Shooter (MS)

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed using recent case studies and actual audio tapes from active shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the possibility of terrorism and the active shooter.

Hostage Negotiation (MS)

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

Crimes In Progress (MS)

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.

Critical Incidents - Total Disaster Response (MS)

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a major earthquake. Some agencies have failed to prepare for disaster because of the attitude, “It can’t happen here.” This type of thinking is dangerous and only prepares you to fail.

Elite Continuous Training (MS)

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited access annually to all of your dispatchers, trainers, supervisors and management.

This revolutionary training method will help your center become best of breed.

Critical Incident - Stress (MS)

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.

Customer Service (MS)

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/ dispatcher relations.

Fire Communications (MS)

The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this course.

Advanced Law Enforcement (MS)

This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

Breeding Success (MS)

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the learning process, roles of the trainer, remedial training, and much more.

How To Save a Life - Yours! (MS)

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale.

Communications Center Supervisor (MS)

An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.

CTO - Communications Training Officer (MS)

In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program was commonly referred to as the Field Training Officers Program. This program has been adapted to communications. The theory of the program is to produce a fully trained dispatcher. Giving that person the maximum opportunity to succeed.

Terrorism and the Telecommunicator (MS)

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Suicide Intervention (MS)

This course educates public safety call takers in suicide crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker interaction, and suicide call case studies review.

Equature University Administration

Equature University